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Frequently Asked Questions

Independent shipping companies, like ACI Logistix, who partner with the US Postal Service to create significant work-sharing solutions. We rely on partners like the US Postal Service for final mile home delivery.

We work closely with our local delivery carriers to provide accurate delivery estimates.  Each step in the process increases the delivery window accuracy.

Please contact the merchant from whom you purchased the item and let them know.  Typically these situations result in swift refunds and item replacement.

We update tracking events as soon as they happen.

A parcel has been prepared to ship and the shipping label has been applied before the parcel ships out from the merchant’s warehouse.  This is the first step in a parcel’s journey after purchase.

No, our locations are fast-moving sort and distribution centers.  Parcels depart quickly and move to the final mile for local delivery.

Please contact the merchant from whom you purchased your item(s).  If the USPS confirmed delivery then it may also help to speak to your local post office or mail carrier.